PRIVACY POLICY

Razorback Canopies (“we”, “our”, “us”) is a trading brand of Going Bush – Ute 4WD & Leisure. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, razorback.com.au, purchase our products, or contact us.

Who We Are

Going Bush – Ute 4WD & Leisure
Trading as Razorback Canopies

Website: https://razorback.com.au

Email: enquiries@razorback.com.au

Phone: (02) 9627 7000

Address: 81 Riverstone Parade, Riverstone NSW 2765

What Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Your name

  • Business name (where applicable)

  • Email address

  • Phone number

  • Postal or delivery address

  • Vehicle details (make, model, year and specifications)

  • Purchase and warranty information

  • Payment information (processed securely by third-party payment providers)

  • IP address

  • Browser type and device information

  • Website usage data

  • Marketing preferences

  • Any information you provide when contacting us

You may choose not to provide certain information, however this may limit our ability to provide products or services.

How We Collect Information

We collect information when you:

  • Submit an enquiry through our website

  • Request a quote

  • Purchase products

  • Contact us via phone or email

  • Subscribe to marketing communications

  • Register warranty information

  • Complete forms on our website

  • Browse our website through cookies and analytics technologies

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Prepare quotations

  • Process orders

  • Arrange delivery or installation

  • Provide customer support

  • Manage warranties

  • Improve our products and services

  • Send product updates and promotional material.

  • Improve website performance

  • Meet legal and regulatory obligations

Marketing Communications

From time to time we may send promotional emails regarding new products, special offers or company news.

You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

If you are a past customer, or have received a quote from us, you may be added to our marketing communications list.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Remember your preferences

  • Measure advertising effectiveness

You can disable cookies through your browser settings, although some website functionality may be affected.

Google Analytics and Advertising

We may use services such as:

  • Google Analytics

  • Google Ads

  • Meta (Facebook and Instagram) Advertising

These services may collect anonymous information regarding your interaction with our website.

For more information visit:

Disclosure of Personal Information

We may disclose your information to:

  • Delivery and freight companies

  • Installation partners

  • Payment processors

  • Website hosting providers

  • IT service providers

  • Marketing service providers

  • Professional advisers

  • Government authorities where required by law

We do not sell your personal information.

Overseas Disclosure

Some of our technology providers may store information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

Security

We take reasonable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Alteration

These measures include secure hosting, restricted staff access and appropriate security technologies.

However, no internet transmission is completely secure and we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you.

You may also request that incorrect or outdated information be corrected.

Please contact us using the details below.

Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of third-party websites.

We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will include the effective date shown at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Going Bush – Ute 4WD & Leisure
Trading as Razorback Canopies

Website: https://razorback.com.au

Email: enquiries@razorback.com.au

Phone: (02) 9627 7000

Address: 81 Riverstone Parade, Riverstone NSW 2765